Protection Included With Your Sofa

We believe enjoying your sofa should be simple. That's why every Zofa sofa includes protection against accidental stains and accidental damage for 3 years as standard.

From food and drink spills to accidental tears, burns and pet damage, your included protection helps keep your sofa looking its best for longer.

Should the unexpected happen, claims are handled quickly and simply through our protection partner, Loxa.

Your protection is provided through our partner, Loxa, who manage claims and repairs from start to finish.

• Food and drink spills
• Ink and make-up stains
• Accidental tears and rips
• Burns and heat damage
• Pet damage
• Professional repair where possible
• Replacement if a repair isn't possible

For full details of what's covered and excluded, please refer to the IPID and Policy Wording.

By purchasing Product Protection, you confirm that you have read and agree to the policy terms and the IPID document provided at checkout.

This insurance is arranged by Loxa and underwritten by authorised insurers. Full regulatory and insurer details are provided in your policy documentation.

Yes. Every Zofa sofa includes free 3 years protection against accidental stains and damage as standard.

You can also choose to extend your protection from 3 years to 5 years for an additional charge.

Your cover starts from the date shown on your protection plan certificate. The cover duration is confirmed in your policy schedule issued after purchase.

Damage in transit or delivery issues are handled by Zofa under their delivery and returns process, not under the protection plan.

Your policy documents, wording and certificate are provided by email after purchase. They can also be accessed through your Loxa customer portal app.loxacover.com/login included in your confirmation message.

Please check your spam folder if you cannot find your confirmation email.

You can cancel your protection within the first 30 days for a full refund if no claim has been made.

To cancel or update your details, use the Loxa customer portal link provided in your confirmation email or follow the instructions in your policy documents.

If you return your furniture within the retailer's return window, you can also request cancellation and refund of the protection plan, subject to the policy terms.

You can start a claim at www.loxacover.com/start-a-claim or by using the link provided in your policy confirmation email and documents.

The online claim form guides you step by step. The claims team will review your submission and provide next steps, which may include repair, replacement or reimbursement depending on the outcome and policy terms.

Please keep your purchase receipt and any requested evidence available to support your claim.

Each protection plan is linked to a specific furniture item. Your policy schedule shows the covered item details so you can easily match each plan to each furniture item.

For support, use the contact details and support link provided in your Loxa confirmation email and policy documents. Customer support can help with policy questions, updates and general enquiries.