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These terms and conditions set out the basis on which we supply goods to you. Please read them carefully before placing your order. They explain who we are, how we will supply goods to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think there is a mistake in these terms, please contact us to discuss it.
General information about us, these terms, and how to contact us
1.1 Who we are: We are Zofa Ltd, a company registered in England and Wales. Our company registration number is 14067729, and our registered office is Ground Floor, 6 Queen Street, Leeds, LS1 2TW. Our VAT number is 415 3524 21.
1.2 How to contact us: You can contact our customer service team by telephone on 0333 050 6614, Monday to Friday, 9am to 3pm, by email at info@zofa.co.uk, or in writing at Zofa Ltd, Redbrick, 218 Bradford Road, Batley, Leeds, West Yorkshire, WF17 6JF.
1.3 How we may contact you: If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided in your order.
1.4 Definitions: “Goods” means the sofa, chair, loveseat, furniture, fabric, or any ancillary items that you order from us. “Writing” or “written” includes emails.
Our contract with you
2.1 How we will accept your order: Our acceptance of your order takes place when we email you to confirm it. At that point, a legally binding contract will come into existence between you and us.
2.2 If we cannot accept your order: If we are unable to accept your order, we will let you know and will not charge you for the goods. This may be due to stock issues, limits on our resources, or errors in pricing or description.
2.3 UK delivery only: Our website is intended only for the promotion of our goods in the UK, including England, Scotland, Wales, and Northern Ireland. We can’t deliver to some Scottish postcodes. These include: HS1- HS9, IV40, IV41- IV49, IV51, IV55- IV56, KA27, KW15- KW17, PA20, PA41- PA49, PA60- PA78, PH41- PH44, and ZE.
For hard to reach areas, we charge a higher delivery fee, including the following postcodes: Isle of Wight PO30-41, Isle of Man IM1-9, Scilly Islands TR21-25, Jersey JE1-5 and Guernsey GY1-10. Please contact info@zofa.co.uk for more information. We do not accept orders from, or deliver to, addresses outside the UK.
Our goods
3.1 Products may vary slightly from their pictures: The images of the products on our website are for illustrative purposes only. Although we have made every effort to display colours accurately, we cannot guarantee that your device will accurately reflect the colour of the products. Your product may vary slightly from those images.
3.2 Handmade products: As our goods are handmade, dimensions, finishes and fabrics may vary slightly. These small variations are part of the nature of handmade furniture and do not affect your legal rights.
Supplying your goods to you
4.1 Standard delivery charges: We charge a standard delivery fee of £99 per order for sofas, chairs and loveseats, regardless of the order size. This fee will be confirmed at checkout.
4.2 Small item delivery: Small items are charged at £9 for delivery. If small items are ordered with a sofa, chair or loveseat, the small item delivery fee is included within the standard delivery fee.
4.3 Priority delivery for in-stock items: Priority delivery may be available for some in-stock items. Where priority delivery is requested or available, an additional fee may apply. Any priority delivery charge will be confirmed before your order is completed or before the priority service is arranged.
4.4 Delivery process: We will contact you close to your expected delivery date to confirm a delivery slot. You, or another person aged 18 or over, must be at home to accept delivery. Our team will sign for the items and take a photograph to confirm successful delivery.
4.5 Failed delivery fee: You may be charged £30 if you are not at home at the agreed delivery time, or if delivery is refused without a valid reason.
4.6 Peak delivery periods: During peak delivery times, including November, December and January, we ask that you accept the first delivery date offered by our delivery team wherever possible. During these high volume periods, delivery slots cannot always be guaranteed for rearranged deliveries due to limited availability.
4.7 Access and delivery requirements: You are responsible for making sure there is suitable access to your property and room of choice before delivery. This includes checking doorways, hallways, staircases, lifts and parking access. If delivery cannot be completed because of access issues, return or redelivery fees may apply.
4.8 Events outside our control: If supply or delivery is delayed by an event outside our control, we will contact you as soon as possible to minimise the effect of the delay.
Storage of goods
5.1 Holding your order: We can hold your order free of charge in our warehouse where needed, provided this has been agreed with us.
5.2 Maximum storage period: We are normally unable to store items for longer than 6 months after purchase.
5.3 Extended storage charges: In exceptional cases, where we agree to store items for longer than 6 months after purchase, a storage charge of £20 per item, per week may apply. We will confirm any storage charges with you before they are applied.
Your rights to end the contract
6.1 Changing your mind: For most goods bought online, you have a legal right to change your mind within 14 days. Under Zofa’s enhanced returns policy, you have 30 days to return unused products for a full refund, minus a £199 collection fee, provided the items are visibly unused and in a resalable condition. If the sofa is faulty, or we made a mistake, collection is free.
6.2 Condition of returns: If products are not returned in their original resalable condition and show visible signs of use, we reserve the right to charge for repair or replacement.
6.3 How to return: To start a return, contact us at info@zofa.co.uk. Returns must be sent to our factory, as we cannot accept returns at our showroom. Our collection team will collect the sofa and we will arrange a refund for the product, minus the £199 collection fee. If the sofa is faulty, or if we have made a mistake, collection is free.
6.4 Small items: Small items must be returned unused, in their original condition and packaging, unless they are faulty.
If there is a problem with the goods
7.1 How to tell us about problems: If you have any questions or complaints about the goods, please contact us. You can call our customer service team or write to us using the contact details set out in Section 1.
7.2 Your legal rights: We are under a legal duty to supply goods that conform to this contract. Nothing in these terms affects your legal rights.
Price and payment
8.1 Where to find the price: The price of the goods, including VAT, will be the price shown on the order pages when you place your order.
8.2 Delivery and additional charges: Delivery charges, priority delivery charges, storage charges and any other applicable fees will be confirmed to you before they are charged.
8.3 When you must pay: You must pay for the goods before we dispatch them.
Our responsibility for loss or damage suffered by you
9.1 We are responsible to you for foreseeable loss and damage caused by us: If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract.
9.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so: This includes liability for death or personal injury caused by our negligence, or for fraud.
Other important terms
10.1 We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation.
10.2 You need our consent to transfer your rights to someone else: You may only transfer your rights or obligations under these terms to another person if we agree in writing.
10.3 Which laws apply to this contract: These terms are governed by English law, and you can bring legal proceedings in respect of the goods in the English courts.
